Description
The essence of every management job is about achieving results. A manager is responsible and accountable for achieving objectives within defined key areas of the job. It is the identity and description of these Key Result Areas (KRAs) that provide the context in which each manager, ultimately, makes a relevant contribution to the achievement of organizational aims and objectives; and on which, managerial performance should be judged. It is the manager’s ‘Slice of the Action’.
Learning Outcomes
By the end of the Session, delegates will:
- Be able to analyse any job to produce a ‘Key Result Areas (KRA) Job Description.
- Acknowledge that in order to survive, let alone prosper, an organization must stay, continuously, relevant to the Environment, in which it conducts its affairs.
- Understand that this relevance must be, consistently, interpreted into every KRA job description, ‘cascaded’ down, throughout the management structure.
Target Group
All levels of Management (Boardroom to Supervision)
Package Contents
- Session Leader’s Guide
- Powerpoint Presentation
- Individual and Team Tasks (3)
- Case Studies (2)
- Delegates’ Briefing Notes
- Team Tutors’ Briefing Notes
Session Content and Running Order
Learning Outcomes
Role of the Team Tutors
Principal Job Description Formats
Recurring Routines
Key Result Areas (KRA)
The Key Result Areas (KRA) System
– Responds to new or changing events and decisions, occurring in the organizational environment, and implements appropriate responses, within the organization.
– Provides a system, which completely integrates management accountabilities, down through the structure.
– Provides the essential data to introduce, implement and modify ongoing organizational policies and procedures.
The System’s Key Document; The KRA Job Description
– Delegates are issued with blank copies of the KRA Job Description Form.
– An illustrated presentation reviews the content and purpose of the various sections
Case Study 1 – The Branch Manager
A case study demonstrates the correct way to complete a KRA Job Description
Individual Task 1 – ‘Your Slice of the Action’
The Session Leader directs the delegates to complete a KRA job Description for their own job. Team Tutors are on hand to provide ‘one-to-one’ advice and guidance, for their team members.-
Team Task 1 – ‘Your Slice of the Action’
The delegates engage, in a Team Task, which conducts a critique of the content of each member’s KRA job description, to confirm that it conforms to the protocols, established earlier. Any suggested changes must be agreed, with the job-holder.
Team Tutors conduct Team Process Review Presentations, in General Session.
Individual Task 2 – ‘What is an Organization?
This Individual Task is held in general session. It involves the delegates in defining the characteristics and function of organizations. The presentation, that follows, analyses the results produced by the delegates and the similarity of their responses. It goes on to exhibit the results produced by other delegate groups and how their responses were the same; validating the general principle that every organization, of whatever size and endeavour, all have the same components of Aims, People, Technologies and Structure.
The organization’s means of achieving its Aims and Objectives, employing the ‘Import/Conversion/ Export’ process, is demonstrated and the resulting ‘Added Value’, fully explained.
The Corporate Cake
To provide a ‘live’ context, better, to understand the ‘Cake’ metaphor. The delegate group engage in the case study, ‘Enfleurage International’.
The delegate group are briefed on the concept that every organization can be perceived as a ‘cake’ that can be sub-divided into functional ‘slices’.
Each one of these functional ‘slices’, represents, yet, another ‘cake’, at the next level of management down; in this case, Divisional. The nature, of each Divisional ‘Cake’, is clearly reflected in the KRA Job Description of the Head of that Division.
Divisional ‘Slices’ become Departmental ‘Cakes’, at the next level down. The nature, of each Departmental ‘Cake’, is clearly reflected in the KRA Job Description of the relevant Departmental Manager.
The delegate group review the seven KRA Job Descriptions, within scope of the Case Study.
The System’s Applications
The management applications, for which the KRA job Descriptions (KRA) System can be employed, are reviewed, as follows:-
Recruitment and Selection
Training and Development
Succession Planning
Establishment and Structure Control
Objective-setting, Action-planning and Review
Objective-setting, Action-planning and Review
A more detailed presentation is conducted on ‘Objective-setting, Action Planning and Review’, because the application has a more fundamental effect on an organization’s successful achievement of its Aims and Objectives. It forms part of the continuous action cycle, which underpins the organization’s ongoing success.
Final Questions and Summary
