Description
This set of Notes provides a greater understanding of ‘Face-to-face’ Communication, to elevate managers’ ability, in this essential skill.
The Briefing Notes contain Sections on:
The Communications Process – Sender/Receiver/Understanding/Action.
Personal Communications Networks – Internal; External; Two Way.
The Arc of Distortion – Thinking; Speaking; Hearing; Understanding.
Frames of Reference – The ‘Window on the World’; Experience; Beliefs; Education; Environment.
Message Content – Logical Sequence; Word Selection; Jargon; Abbreviations.
Vocal Style – Timing; Volume; Emphasis.
Accents – Regional;Cultural; Social.
Nonverbal Communication – Facial Expression; Gestures; Body Posture.
Physical Appearance – Face; Physique; Clothes.
Listening Skills – What is said-v-Who is saying it: Meaning; Emotional Involvement; Thought quicker than Speech; Repeat for Understanding; What to Record; Active Listening.
Summary and Conclusions
The Notes also contain a series of ‘Storylines’, which, anecdotally, illustrate the Key Learning Points.
